Free shipping on orders over $100 and Afterpay available

Frequently Asked Questions

Delivery

How much is Shipping?

We charge what Australia Post charges us. Here is a link to a guide on our charges.  Shipping Rates

Please note we offer free Australia wide postage on all orders over $100. We also offer free local pick up if you are in Perth.

Can I get my order sent via express Post?

Yes you can. There is an option at checkout to select express post. Please select express post if you are purchasing chocolate in summer. We really would not want your chocolate to melt.

Can I pick up my order?

Yes you can. There is an option at checkout for pick up.

Do you ship internationally?

Yes we do. Please get in touch with us to arrange a custom quote.

When will my order be shipped?

We always post within one business day but will always do our best to post the same day if purchased in the morning (WA time).

How long will it take for my order to arrive?

When you are sent your tracking number there will be an estimate on an approximate delivery date from Australia Post. Please note this is just an estimate and due to Covid 19 there are significant postal delays. If you need your order urgently please select express post.

My order has not arrived yet

When we post your order we always provide a tracking number. Please check your junk mail if no tracking number has come through. If you have any other questions please email us. We are here to help.

Afterpay

Do you offer Afterpay?

Yes we do. Afterpay is available on purchase $100 and over.

Mystery Box

I have allergies can I still purchase a mystery box?

Please get in touch with us via email. We will do our best to accommodate any allergies and change the items in the mystery box to suit.

Gift Vouchers

Do you offer gift vouchers?

Yes we do. You can choose the gift amount on the link below

How long are the gift vouchers valid for?

Gift cards are valid for 2 years from the purchase date.

General Questions

Is every item in your store in stock?

Yes everything is in stock at our warehouse.

My order is a gift for someone. Can I get a personalised note included?

Yes please email us and we are happy to include a personalised note for you.

Still have a question?

Please email us at info@fivevegans.com.au or click on the chat box and we will respond within one business day.